Building solid relationships with valuable customers and providing superb service and gaming experiences tailored to them.
Monitor individual customer performance and ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business requirements.
Handling customers’ daily queries and complaints, including out-of-hours when necessary, to provide the VIP with personal and ‘competition beating’ service.
Retaining an overview of the situation even when there are many customer inquiries to deal with.
Working closely with other departments: give feedback about customer issues.
Responding to player questions quickly and understandably.
Being on hand to advise and help our customers in case of questions and problems.
Improving existing customer services and taking part in developing new ones.
Escalating all sorts of technical problems reported by the customers to the line manager.
Help with leading the operational management of the VIP team.
Support with shaping and driving the strategic vision for the VIP program.
Latvian language proficiency at a native level.
English and Russian language proficiency at a fluent level.
Highly communicative, emphatic and confident.
Organized, customer-centric, with good analytical skills, and focused on details.
Previous experience in a similar role.
Experience communicating with customers by phone and email is considered a plus.
Previous experience in iGaming is mandatory.
Exciting chance to contribute to the development and future of a fast-growing, sales-oriented company.
Dynamic environment in an expanding international firm offering personal and professional growth.
Collaborative professional team with diverse, international backgrounds.
Opportunities for career advancement.
Wide benefits package: annual company performance bonus, extra day off on your birthday, dedicated days off for your physical and mental health, additional vacation days depending on the length of employment, health insurance policy, wellness and team-building events, dedicated budget for your training and development, paid online consultations with certified therapists and so much more!
Describing our Culture we say that we have a bit of the both worlds: reasonably and adequately corporate when it comes to policies, procedures, processes, hierarchy yet at the same time with a start-upish vibe - being very flexible, open, agile and with a team where we are friendly and down-to-earth.
Our mission and simultaneously core values are to create entertainment, infuse joy and spark change. Looking practically how things are happening in our team it is fair to say we are living these three values in our everyday lives.
SENIOR VIP MANAGER
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